Frequently asked questions

What is CBD?

The Cannabis plant CBD is short for cannabidiol. It is just one of many different molecules known as cannabinoids found in the cannabis plant. CBD has many beneficial properties and is commonly used to promote overall wellness.

What are Cannabinoids?

Cannabinoids are active compounds produced by all cannabis plants. They account for most of the benefits of cannabis. Cannabinoids found in plants are technically called phytocannabinoids, while cannabinoids produced by the human body are called endocannabinoids. Cannabinoids interact with the body’s endocannabinoid system (ECS), which promotes homeostasis.

What is the difference between CBD and hemp?

Hemp is a variety of cannabis that is grown for food and fibers. CBD is a molecular compound found in the plant’s extracts. Green Well Naturals CBD is extracted from a proprietary strain of hemp known as PCR hemp, or phytocannabinoid-rich hemp. This proprietary strain is far richer in CBD and other cannabinoids and terpenes than the basic hemp plant used by most CBD producers.

Are there traces of THC in CBD oil?

Raw Hemp Extract may contain small traces of THC.

What does broad spectrum mean?

The term broad spectrum refers to CBD oil products that contain a combination of cannabinoids, terpenes and other beneficial compounds found in hemp. While many CBD oil products are made using CBD isolate, at Gemini CBD, our broad spectrum oils maintain concentrations of the beneficial compounds that are found in the original hemp plant.

Are there traces of THC in Hemp Flower?

Hemp Flower may contain small traces of THC.

Is broad spectrum CBD oil psychoactive?

Our CBD products are made with broad spectrum oils which have had traces of THC removed. Our products are extremely unlikely to cause you to experience any psychoactive effects.

Can I overdose on CBD?

There is no record of anyone ever overdosing on CBD. CBD is completely non-toxic.

What are terpenes?

Terpenes are a class of volatile hydrocarbon compounds produced in the flower clusters of the cannabis plant. Terpenes are what give cannabis its distinct aromas and have been utilized by humans for millennia in aromatherapy. Terpenes are recognized as safe for human consumption by the Food and Drug Association and are used in a wide variety of food and cosmetic products.

How often can I take CBD?

CBD can be taken multiple times each day, or at particular times of day, depending on the reason it is being used.

Are there any negative side effects?

CBD is not known to have any negative side effects. However, large servings of CBD may cause drowsiness. If your intention is to remain alert, this may be considered an unwanted side effect and therefore large servings should be avoided.

Will I need a marijuana card or doctor’s prescription to use CBD products?

No. CBD is not a drug. You will not be required to produce a medical marijuana card in order to purchase CBD online. However, some states have laws allowing doctors to recommend CBD to patients for particular conditions.

Do you test for potency, pesticide, heavy metals, and yeast/mold?

Yes. All our products go through a rigorous series of tests by third-party labs to ensure purity and accurate concentrations of cannabinoids. This includes testing to be sure that our products are free of potential contaminants.

How should I store CBD products? Do I need to refrigerate them?

We highly recommend either refrigerating CBD products or storing them in a cool place. Always keep CBD products in airtight containers and store them away from direct sunlight and heat, which can degrade certain compounds in CBD oil.

Does CBD interact with other medications?

Much more research needs to be done in this area. If you are taking prescription medications, consult with a qualified medical professional.

What is a CBD tincture?

CBD tincture is a preparation made from CBD extract. It is used orally (swallowed) and can also be used in cooking or baking.


Order & Shipping

Returns & Exchanges

How long does it take for me to receive my order

Orders can typically take between 5-7 days to receive your products, or sooner.

How do I create an account?

You will be able to create an account when checking out.

How do I change my shipping address?

Log into your account and you can update your shipping address.

How do I track the status of my order?

Once your order ships, you will be able to see your tracking number in your order history.

Will you keep my credit card information on file?

You can choose to have your credit card on file for future purchases. All credit card data is stored off-site through our secure credit card gateways. We never have access to your card data.

Do you ship to my country?

We currently ship to the United States.

Will my items come in one package?

We normally ship all items together. However, if you order a lot of products they may come in multiple packages.

What is your returns policy?

You can return any unopened products within 14 days for a full refund.

I received the wrong item

Please contact us or submit a return request and our team will get the correct products out to you as soon as possible.

My order arrived damaged

Please contact us and submit a return request and someone from our team will reach out to you promptly.

How do I receive customer support?

Head over to our Contact Page and submit the contact form and we’ll get back to you ASAP!

What do I do if I entered an incorrect shipping address?

Please contact us as soon as possible and we’ll get your order corrected.

Can I change or cancel an order after I've submitted it?

All orders are usually fulfilled and shipped in 1 day. If you have received a tracking number then your order has already shipped.